Shipping / Returns / Order Info
Items ordered and paid for will ship within 1-2 business days unless otherwise noted in the description of the product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has shipped.
If customs charges occur, please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they shipped because all orders must pass through customs and the time frame that this takes is entirely out of our hands.
If you have any problems with your order (not received, not what you were expecting, etc.) Please contact us so that we can make it right. We want to please our customers and will always try our best to resolve any situations that may come up.
Damages: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
Refunds and Exchanges
Your satisfaction is our priority, and we will do what we can to ensure you are happy with your purchase. Please do not hesitate to reach out to us at email@example.com at any time if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However, in rare cases, we may accommodate refunds if the product is returned due to an allergic reaction or damage/defect. To receive store-credit/refund, please reach out to us within 30 days of purchase. There must be 50% or more of the product left in the bottle/jar to qualify.
If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required.
Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded.
Somér Natural is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Somér Natural.
We offer secure online ordering and payments are processed through PayPal. PayPal accepts Visa, MasterCard, American Express, Discover.
Sales tax is required on orders shipped within California State at the local tax rate.